The Brother printer provides good quality when performing print, copy, and scan. Sometimes, a paper jam may occur due to an improper handling of papers or overloading the input tray with papers. The paper jam can be removed by following the steps given below.
QUICK INSTRUCTIONS FOR TROUBLESHOOTING PAPER JAM IN THE BROTHER PRINTER
- Open the scanner glass window and examine for a paper stuck inside the printer.
- Unplug the Brother printer from the power outlet and wait for some time.
- Use your hands to push the printhead gently to one corner.
- Remove the jammed paper from the printer.
- Close the paper support flap and take the paper input tray completely out of the Brother printer.
- Release the jammed paper by pulling the green levers of the printer.
- Remove all the jammed papers and make sure there are no bits of papers remain inside the printer.
- Switch On the printer by connecting the power cord to the power outlet.
DETAILED INSTRUCTIONS FOR TROUBLESHOOTING PAPER JAM IN THE BROTHER PRINTER
- Open the scanner lid present on the printer and examine if there are any jammed papers inside the printer. Use both the hands to open the scanner cover.
- Avoid touching the internal parts when you remove the jammed papers from the printer. Touching them may lead to improper functioning of the printer.
- If the ink from the printer accidentally falls on your skin while handling with the internal parts of the printer, wipe it immediately and clean them with soap.
- Locate the printhead position in the printer and hold the Cancel button continuously until the printhead adjusts itself to the center of the printer.
- Switch off your Brother printer by disconnecting the power cord from the direct power supply.
- Gently take out the remaining papers by pushing the printhead with your hands. Tweezers can be used to pull the jammed paper. Avoid touching or scratching the internal parts of the printer.
- After clearing the jammed paper, use both the hands to push the scanner glass slowly inside to close it. Ensure that the scanner glass is closed firmly.
- Remove the entire paper input tray from the Brother printer. Pull out the green levers present inside the printer, and release the jammed papers. Make sure that all the bits of paper are removed from the printer.
- Plug the printer power cord to the power supply directly, and do not use adapters to connect the printer.
- Insert a thick A4 sheet in the tray present on the rear of the printer, and it will push the jammed papers out from the front opening. Open a sample document or photo, and click Print to print a test page.
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